Privacy Policy

1. General

Carel Group (the "Group") respects the privacy of users of this website and operates in accordance with the Israeli Protection of Privacy Law, 5741-1981 and its regulations, including the Protection of Privacy Regulations (Data Security), 5777-2017. This policy sets out what information is collected on the site, how it is used, and what rights you have in relation to it. Use of the site constitutes consent to this policy.

2. Information We Collect

• Information you provide: When completing contact forms on the site, we collect the details you enter, such as full name, telephone number, email address, the content of your enquiry and the project it relates to. Providing this information is voluntary and not required by law, but without it we may be unable to respond to your enquiry.
• Automatically collected information: While browsing, technical information that does not personally identify you may be collected, such as browser type, device type, IP address, pages viewed and time spent, for operational, security and statistical purposes.
• Usage preferences: Your accessibility widget settings are stored solely in your browser's Local Storage and are not transmitted to the Group.

3. Purposes of Use

• Responding to enquiries and making contact following submission of your details.
• Providing information about the Group's projects and services that you requested.
• Operating, improving and securing the website.
• Complying with legal requirements.

Marketing messages by email or SMS will be sent only in accordance with Section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982, and subject to your consent where required. You may unsubscribe from our mailing list at any time.

4. Disclosure to Third Parties

The Group does not trade in your personal information and does not transfer it to third parties, except in the following cases: to subsidiaries and affiliated companies within the Group in order to handle your enquiry; to service providers acting on the Group's behalf (such as hosting, mailing and customer management systems), subject to their undertaking to maintain confidentiality and data security; where required by law, judicial order or the demand of a competent authority; and in the event of a merger or transfer of operations, subject to the continued application of this policy.

5. Cookies and Analytics Tools

The site may use cookies and third-party measurement and analytics tools for proper operation, improving the user experience and statistical analysis. You may block or delete cookies through your browser settings, although some site features may then not function fully. Embedded third-party content (such as YouTube video players) may set its own cookies, subject to their respective privacy policies.

6. Data Security

The Group implements accepted security measures appropriate to the nature of the information and the service, in accordance with the Data Security Regulations. However, we cannot guarantee absolute immunity from intrusion or unauthorised use, and we will not be liable for damage caused by an event outside our reasonable control.

7. Data Retention and Your Rights

Information is retained in the Group's databases for as long as it is required for the purposes for which it was collected or as required by law. Under the Protection of Privacy Law, you are entitled to review the information held about you, to request its correction or deletion, and to request removal from mailing lists. For such requests: office@carel.co.il or by telephone at +972-8-6333007. We will respond promptly and within the timeframes prescribed by law.

8. Children's Privacy

This website is not intended for the collection of information from minors. If information about a minor has been provided to us without a guardian's consent, please contact us and we will act to delete it.

9. Changes to This Policy

The Group may update this policy from time to time. The binding version is the one published on the site at the time of use. We recommend reviewing this policy periodically.

10. Contact Us

For any question regarding this privacy policy, please contact us: telephone +972-8-6333007, email office@carel.co.il, or at 13 Kampen St., Eilat.